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Car & Van Accident Bodywork Damage Repair Longton, Stoke on Trent & Leek, Staffordshire, West Midlands
With decades of experience, our dedicated Staffordshire bodyshop teams are trained to handle everything from minor cosmetic damage to extensive structural chassis repairs and specialist aluminium repairs. Our state-of-the-art bodyshops in Longton, Stoke on Trent & Leek are fully equipped with the latest technology and tools, ensuring that every repair meets the highest industry standards.
We understand the importance of maintaining your vehicle's warranty and safety. That’s why we use only manufacturer-recommended materials and factory-approved techniques for all our vehicle accident repairs.
Whether it's restoring your vehicle to its pre-accident condition or protecting your warranty, our thorough approach ensures your vehicle is repaired with the utmost care and precision, plus every repair comes with a manufacturer guarantee certificate for your peace of mind.
Minor to Major Accident Repairs
No job is too big or too small for us at M&M Group (Fix Auto) in Longton, Stoke on Trent & Leek:
- Minor Cosmetic Repairs: From small dents and scratches, we can make your vehicle look as good as new.
- Extensive Chassis and Structural Repairs: For more severe damage, our team has the expertise to restore your vehicle’s integrity and safety.
- All Makes and Models: We cater to all makes of cars, light commercial vehicles, and vans, ensuring everyone receives the same high level of service.
The Repair Journey: What Happens Next?
Please find information below explaining the key stages of your vehicle repair process, so you can follow each step of the process before your vehicle is returned to you.
* Please note: This is just a guide to your repair status, please wait for our customer service staff to contact you to confirm your repairs are complete and your vehicle is ready to collect. We will contact you at various stages to let you know about any changes or updates, we will issue a review date and let you know how your repair is progressing
When your vehicle is collected or delivered to one of our repair centres it will be inspected to identify any accident damage and any non-related damage to your vehicle.
** PLEASE REMOVE ANY PERSONAL ITEMS FROM YOUR VEHICLE PRIOR TO IT COMING ON-SITE ** ** ANY DASHCAMS SHOULD BE SWITCHED OFF, DISABLED OR THE MEMORY CARD REMOVED. RECORDING EMPLOYEES IS AGAINST THE LAW AND CONTRAVENE'S GDPR GUIDELINES **
When the vehicle arrives on site the damage area will be stripped down to allow our Vehicle Damage Assessors to compile an estimate and list of parts to order.
A detailed estimate and digital images of the damaged areas are sent online to your insurer, along with a request for authority to repair. (in some instances the estimate, authority and parts order process, has already been completed prior to the vehicle coming on site for repairs )
N.B. Estimates ore normally prepared within 24 hours but more extensive damage could take up to 48 hours to prepare
Your insurer will examine our estimate and images, and then authorise us to repair. N.B. Your insurance company could take up to 72 hours to authorise the repair
Should your insurer decide that your vehicle is an uneconomical repair (total loss) they will contact you to settle your claim. N.B. Please be aware that any courtesy vehicle supplied by ourselves must then be returned within 24 hours.
Once we receive a repair authority from your Insurer we’ll then order any required parts, when these are on site we will then schedule the vehicle into the workshop. We’ll then be able to provide you with an estimate of the completion date.
N.B. Be aware that if any parts are delayed or on “back order” with your vehicle manufacturer this could delay our completion date. We endeavour to meet all our completion dates and parts supply delay is the major factor in 95% of repair delays.
N.B. Due to the complexity of the modern vehicle, many parts replaced require calibrating to the vehicle, we have the latest equipment and software to do this, on some occasions the manufacturer will not release the necessary codes to allow us to do this so we may have to transport your vehicle to the nearest dealership for them to do this. This is quite common and occurs quite regularly.
It may be necessary to test electronic functions on your vehicle during the repair. This could mean your seat may have to be moved, we may have to turn off automatic functions such as Automatic Handbrakes, we may test Radio Channels etc, Test driving modes whilst on road test. Whilst every care is taken to return these electronic items back to your preferred settings we cannot guarantee this due to the wide variety of advanced driving aids on each vehicle.
If you have a Tracker attached which is linked to an App on your phone you may see our staff out on road test and we may have to drive at the very least the national speed limit to test certain driving functions, check for wind noises etc.
Your vehicle may be driven around our workshops which in cold mode (Engine) may use amounts of your fuel, this is unavoidable and every effort is made to keep this to a minimum.
On completion of repairs your vehicle will be washed and vacuumed before going through final quality control checks. One of our customer service staff will then contact you to arrange to handover your vehicle.